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Activity overview

Latest activity by Manager
  • Manager created an article,

    Avaya Project Deliverables and Requirements

    Training We include the following basic training on the operation of the system as detailed in the Pricing Schedule. Switch board operators – 2 hours per user position Telephone users – 1 hour...

  • Manager created an article,

    What is a ticket?

    If your wondering what a ticket is, its basically a conversation between us and you, however a ticket can be resolved! Think of it like a conversation that can be tracked, managed, escalated and re...

  • Manager created an article,

    PBX - Standard Response Times (Bronze SLA)

    You need to be on an entry level bronze SLA to enjoy these response times Provision of 1st and 2nd Line support services from 08:00 to 17:00, 5 days a week (excluding Saturday, Sunday and Public H...

  • Manager created an article,

    Ticket Logging / Support Request Procedure

    Adherence to these procedures will ensure the best possible response and timeous resolution of your call. Telephone calls must be logged with the Call Centre on 0100 150 150 between the hours of 0...